Frequently asked questions
How do I earn points?
Three ways during the pilot: upload photos from a Precision Series experience, paste the link to a social post with Ideals tagged, or add a colleague's corporate email to your team. Each one is worth the number of points shown on its card on the Earn Points tab. Points may also be preloaded before the event or awarded for winning something on the day.
How do I share a post?
Paste its link, not a screenshot. Open your post on LinkedIn, X or Instagram, tap Share or the three dots, choose Copy link, then paste it into the Share Your Post box on the Earn Points tab. It has to be a public https:// link so somebody on our team can open it and see Ideals tagged or a programme hashtag. If your post is private, or the link will not open for anyone outside your network, attach a screenshot as well and we will review that instead.
When do my points appear?
After a person has looked at your submission. Nothing auto-approves. During the event we check the queue through the day; outside event hours it may take until the next working day. You get an email every single time points are added to your balance — if no email arrived, no points were added.
I tapped Redeem and my balance did not change. Is it broken?
No, that is deliberate. Tapping Redeem creates a request and sends you an acknowledgement. Somebody from the team then emails you the options — which voucher, which size — and the points only come off when we confirm your reward is being processed. Until then the points are held aside for that request so they cannot be spent twice.
What is a point worth?
As a rough guide, 10 points = £50. The final catalogue and point costs are being confirmed with the events team, which is why prizes and prices are configuration rather than something baked into the software.
Why do you need a corporate email address?
It is how we keep the programme to people who were actually at the event. Personal mailboxes — Gmail, Outlook, Yahoo and the like — are refused at sign-up. There is no password: we email you a link that works once and expires, so there is nothing to remember and nothing to leak.
I signed in but I cannot earn or redeem yet.
That means you were not on the attendee list we imported, so your account is waiting for a member of the Ideals team to confirm you were there. You can look around in the meantime. Show your screen to somebody on the team at the event and they will confirm you on the spot.
How many colleagues can I invite?
Up to 5 for the pilot. Each invitation is reviewed by hand, and the points for it are added when that review is done — not when you send it.
Who sees the photos I upload?
The Ideals concierge team running the programme, through their own password-protected admin screens. Uploads are not published anywhere and are never given a public link, and we would ask you first before using one for anything else. Assume a person on the team will look at what you send; there is no automatic expiry, so an upload stays on the server until somebody removes it or the pilot's data is destroyed. See how we handle your data.
Can I get a copy of my data, or have it deleted?
A copy, yes, instantly: sign in and use Download my data on the data protection page. Deletion is a request rather than a button — tapping Request erasure records it and emails the team, and a person completes it within 30 days. Nothing is deleted the moment you tap it, and your account keeps working until it is done.
Does the portal track me?
No advertising cookies, no analytics, no third-party trackers. It does keep an ordinary server log: one line per request with the time, the page, the result and the IP address it came from, kept on our own server and used for security. The one thing loaded from elsewhere is the Montserrat typeface, which comes from Google's font service and therefore shows Google your IP address and browser. The data protection page spells all of it out.
Something looks wrong. Who do I tell?
Email rewards@idealsprecisionseries.com and a person will look at it. Every point movement is logged with the reason and the email that went with it, so anything that looks odd can be traced and corrected.